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Terms and Conditions

GENERAL

“The Company” refers to The Savvy Caters (the Supplier of goods) and “the Customer” means the person, firm or company to whom a quotation is addressed or whose order is accepted by the Company. “The Goods” means the subject of such quotation or order. All goods sold by The Company are sold subject to the following terms and conditions. Although accurate at the time of printing, the Company reserves the right to change its terms and conditions without prior notice and it is the responsibility of The Customer to check they have the latest version. By making a purchase, you are providing consent for us to capture, store and process your personal data in line with our Privacy Policy.

Unless expressly stated otherwise, all products supplied by The Company are intended for commercial use only.

BUSINESS-TO-BUSINESS SALES

The Company supplies goods primarily for business use and operates on a Business-to-Business (“B2B”) basis. By placing an order, the Customer confirms that they are purchasing goods wholly or mainly for use in connection with their trade, business, craft or profession and not as a consumer.

For the purposes of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Regulation 12(2), the Customer acknowledges and agrees that these Regulations do not apply to contracts entered into by persons acting for purposes relating to their trade, business, craft or profession.

Accordingly, statutory consumer cancellation rights, including any cooling-off periods applicable to consumer sales, shall not apply to orders placed with The Company unless expressly agreed otherwise in writing.

QUOTATION & PRICES

All quotations of prices, whether written or oral, are subject to withdrawal or amendment by The Company at any time prior to receipt of acceptance. All prices quoted by the Company are subject to availability. If an order has been placed for an item, that price will be honoured unless it is out of stock and new stock due is to arrive and is at a higher price. The price of the goods shall be subject to the addition of Value Added Tax (If Applicable) and the cost of any special packing required by the Customer.

VARIATIONS TO SPECIFICATION AND DESCRIPTIONS

The Company reserves the right to review, alter and improve its products and to alter and improve the specifications or dimensions of the components or materials used and to substitute other components or materials of a similar strength, specification, dimension or quality, either when the components or materials listed are not readily available or the Company considers that the substituted components or materials are a reasonable alternative or improvement. All descriptions and specifications submitted by The Company are deemed to be approximate only, as are the details given in any company catalogue, price list, and website and do not form part of a contract.

PAYMENT

Payment for goods shall be made at the time of order unless credit terms have been arranged, in which event payment for goods supplied under the contract shall be paid within 30 days of purchase, unless otherwise stated by the Company. If payment or part of the price is not made by the due date, The Company is entitled to start charging interest on the amount outstanding from the due date until the date of payment. The Company has the right to cancel or suspend any future deliveries ordered by The Customer until the outstanding amount has been paid in full. All goods shall remain the sole and absolute property of The Company until all sums due from the Customer to The Company have been paid in full. Risk in the goods shall pass to the Customer upon delivery or collection, whichever occurs first. The Customer shall indemnify The Company against all costs and expenses, including legal and debt recovery costs, incurred in recovering overdue sums.

The Customer agrees to contact The Company and allow reasonable opportunity to resolve any issue prior to initiating any chargeback, payment dispute or recovery action through a payment provider.

DELIVERY & CARRIAGE

Most products are available for next day dispatch and The Company will make best endeavours to dispatch all completed orders received within 2 working days. Any delivery dates provided are estimates only and time for delivery shall not be of the essence. Delivery charges shall be agreed prior to acceptance of order.

Customers must check the delivery before signing the proof of delivery (POD). If the delivery is damaged, incorrect, or unsatisfactory, the Customer must refuse the delivery or sign the POD as damaged with clear notes. The Company reserves the right to request photographic evidence of packaging, pallet condition and product damage before accepting any transit damage claim.

The Customer must inspect all Products within 48 hours of delivery. If the Product is incorrect, defective, or does not match the order, the Customer must notify us in writing within this 48-hour period. The Product must not be installed, operated, or used once an issue is identified or reasonably suspected. Use of the Product constitutes acceptance that it has been supplied correctly. The Company reserves the right to reject claims that haven’t been reported within the timeframe.

Customers are responsible for ensuring that products ordered will fit through any entrances to their premises, and The Company cannot accept responsibility if it will not fit. Any carriage charges caused by this are the Customer’s responsibility. Prices include delivery to kerbside and delivery drivers are under no obligation to help you inside with any large item unless previously confirmed. It is the responsibility of the Customer to ensure the relevant resources are available to take items into the premises. Delivery does not include unpacking, positioning or assembling of any items.

The courier will make every reasonable effort to deliver your order. However, delivery may not be possible in certain situations, such as restricted access locations, gated communities, limited delivery hours, incorrect or incomplete address details, the absence of a designated delivery or parking space, or if no one is available to accept the delivery.

If delivery cannot be completed—or if the courier incurs additional charges due to lack of suitable parking—any associated costs (including parking fines, penalties, redelivery fees, or return charges) will be the responsibility of the Customer.

Please ensure your delivery address and any access or parking instructions are accurate and complete at the time of placing your order.

The Company at its discretion may use any number of couriers to make deliveries which are dependent on size and weight of item, including using multiple couriers to deliver parts of the same order.

Please DO NOT book any fitters or installers of the equipment ordered until after the goods have been delivered and inspected by yourself. We will not take any responsibility for any costs incurred as a result of arranging this in advance of delivery.

Delivery Communication and Customer Availability

Whilst The Savvy Caters will make every reasonable effort to pass on customer contact details, delivery instructions and requests (including requests for telephone calls, estimated arrival times or for goods to be left in a specified safe place) to the appointed courier, we cannot guarantee that these instructions will be followed.

Any request for the driver to telephone before delivery, provide advance notice of arrival, deliver within a specific time window, or leave goods in a safe place is provided on a best endeavours basis only and remains entirely at the discretion of the courier and/or driver. The courier or driver may refuse to leave goods in a safe place where they consider it unsafe, unsuitable, inaccessible, or contrary to their own policies. Failure by the courier or driver to follow such instructions shall not constitute a breach of contract by The Savvy Caters or provide grounds for cancellation, rejection of the goods or compensation.

Where tracking information or delivery updates are provided by The Savvy Caters or the courier, it is the customer’s responsibility to monitor the shipment and ensure that an authorised person is available to receive the goods on the scheduled delivery date. Failure to monitor tracking information or receive delivery notifications does not constitute a failure to deliver by The Savvy Caters.

It is the customer’s responsibility to ensure that an authorised person is present at the delivery address to accept the goods. Failure to accept delivery, failure to answer calls from the courier, failure to respond to delivery notifications, failure to monitor tracking information, or failure to be available at the delivery address may result in failed delivery, storage, return or redelivery charges. Any such charges incurred by The Savvy Caters will be payable by the customer before a redelivery is arranged.

The Savvy Caters shall not be liable for any loss, delay, failed delivery or additional costs arising from:

  • The courier’s inability to contact the customer;
  • The customer failing to answer telephone calls or respond to delivery notifications;
  • The customer failing to monitor tracking information;
  • The customer or their authorised representative being unavailable to accept delivery;
  • The courier or driver declining to leave goods in a requested safe place; or
  • Any operational decisions made by the courier or driver relating to the delivery.

Where a delivery cannot be completed due to any of the above reasons, The Savvy Caters reserves the right to pass on any charges incurred by the courier, including but not limited to failed delivery, storage, return and redelivery charges.

FORCE MAJEURE

The Company will make every reasonable effort to fulfil its obligations under the contract but reserves the right to suspend, delay or cancel performance where prevented or hindered by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, industrial disputes, shortages of materials, transport disruptions, supplier failures, pandemics or governmental restrictions.

LIABILITY

Subject to applicable law, The Company excludes all warranties, conditions and terms implied by statute, common law or otherwise, including any implied terms relating to satisfactory quality or fitness for purpose. Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud or any liability which cannot legally be excluded. The Company shall not be liable for any indirect, special or consequential losses including but not limited to loss of profit, loss of business, loss of contracts, loss of revenue, loss of goodwill, food spoilage, business interruption or wasted staff or engineer time. The Company’s total liability arising out of or in connection with any contract shall not exceed the purchase price paid by the Customer for the goods giving rise to the claim.

WARRANTY

All goods, unless otherwise stated at the time of sale, are sold with a 12 months return-to-base parts only warranty, covering manufacturing defects only. The Company is under no obligation to cover any return postage, labour or engineer costs incurred during the warranty period.

If an item is not working on delivery, we will exchange the item or refund the price paid if this is reported within the 48 hour declaration period. It is the Customer’s responsibility to report such failure in writing with supporting evidence such as the initial installation report of a qualified engineer, photos or video if required within this timescale. Warranty will be rejected for commercial products not installed by a qualified engineer. All items must be installed (where relevant) by a professional tradesman with the appropriate qualifications or certificates applicable under the law at the time of installation. The Company reserves the right to ask for proof of installation of any item subject to a warranty claim.

Warranty periods commence from the date of delivery or collection.

Goods must be inspected prior to installation. Installed goods shall be deemed accepted unless a manufacturing defect could not reasonably have been identified beforehand.

The Company reserves the right to substitute equivalent replacement parts where original manufacturer parts are unavailable.

The Company does not guarantee permanent availability of cosmetic components or discontinued spare parts.

To make a warranty claim, the Customer needs to report this in writing, alongside any supporting evidence such as the installation report from a qualified engineer, photographic evidence and maintenance records. All warranty claims without the appropriate supporting documents will be rejected until the relevant materials have been received.

The Customer is solely responsible for ensuring that the installation environment, ventilation, utilities and connections comply with all applicable regulations, manufacturer guidance and safety requirements prior to use.

Our warranty only applies to the original buyer of the goods. Where the buyer has re-sold the goods, the warranty will still stand, but only with the original buyer. If a customer would like to make a claim, they would need to get in contact with the person or organisation they purchased it from, and it is then their duty to send the claim to us. The Company is under no obligation to deal with a third party directly. The Company excludes some items or components from our parts only warranty, including but not limited to: thermocouples, thermopiles, glass, stones, bulbs, rubber seals and fuses.

Continued use of goods after a fault becomes apparent shall constitute acceptance of the goods and may invalidate any entitlement to refund, replacement or warranty claim where continued operation contributes to further damage.

The Customer acknowledges that commercial catering equipment requires routine cleaning, maintenance and servicing to operate correctly and safely.

Any attempt to repair, modify or dismantle goods by unauthorised persons without prior written approval from The Company may invalidate the warranty.

The Company reserves the right to reject warranty claims where any of the following apply:

  • Faults caused by or related to incorrect installation
  • Faults with items not installed by a professional tradesman with the appropriate qualifications (Where Applicable)
  • Faults with items where the relevant installation certificate has not been received
  • Faults caused by or related to the build-up of limescale
  • Corrosion
  • Blockages
  • Faulty on-site electrics, such as plug sockets, wiring or fuses
  • Damage caused by alterations
  • Faults caused by poor maintenance
  • Items that have not been set up correctly
  • Where the Customer has not ensured that all power supplies, water and gas connections are appropriate for the goods supplied
  • Faults caused by or related to natural disasters
  • Faults caused by or related to building damages, such as floods
  • Faults caused by or related to customer misuse
  • Faults caused by or related to sabotage of the item and/or violent conduct
  • Faults caused by or related to break-ins and/or robbery
  • Faults caused by or related to in transit accidents
  • Faults caused by or related to the item being used by untrained individuals

RETURNS

We operate a 14 day unwanted return policy on all of our products, unless stated at the time of purchase. If the item is returned unused, uninstalled and in its original packaging within the 14 day period, we will either send you out a replacement or issue you with a refund of the purchase price minus fees.

We can only issue refunds for the cost of the item; we do not refund shipping costs.

We are not liable to cover any shipping costs that you may face when returning your items to us.

To request a return of any item, please email us at ithesavvycaters@gmail.com. Any item returned without the appropriate authorisation will be rejected and returned to the Customer at their expense.

Any goods agreed as acceptable for return (excluding faulty goods) will be subject to a restocking charge of up to 25% of the net invoiced price, plus an administration fee of up to £150, together with any expense incurred by us as a consequence of accepting the return and/or restoring the items to a condition in which they are fit for resale.

Spare Parts Policy

Spare parts are non-returnable and non-refundable unless supplied incorrectly by The Savvy Caters or found to be faulty upon receipt. Customers are responsible for ensuring the correct part is ordered before purchase. Technical advice is provided in good faith and does not guarantee fault diagnosis.

Due to the nature of replacement parts and electrical/gas components, we cannot accept returns for incorrectly diagnosed faults, incorrect parts ordered by the customer, or parts that have been fitted, installed, or used.

Once the item has been received by us and checked for damages, we will issue a refund to the original payment method which will reach your account within 7 to 14 working days.

CONDITIONS OF SALE

By placing an order with The Company, the Customer confirms that they are acting in the course of business and agree to be bound by these Terms and Conditions.

If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, the remaining provisions shall remain in full force and effect.

These Terms and Conditions constitute the entire agreement between the parties and supersede any prior representations, discussions or agreements relating to the sale of goods.

No waiver by The Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the supply of goods by The Company.

The Customer agrees that electronic communications, including emails and website notices, satisfy any legal requirement for communications to be in writing.

These Terms and Conditions shall apply to all orders placed through The Company’s website, marketplaces, telephone sales and direct invoices.

These Terms and Conditions are only available in English.